Terms & Conditions


The term “Aberdeen Taxis” shall include its drivers, employees, contractors and agents.

2. Bookings

a) Aberdeen Taxis may in its absolute discretion without liability and without giving reason refuse to accept any booking.
b) All accepted bookings are confirmed at the time of booking. The Client is liable for all charges incurred for the time when a taxicab is assigned to the booking until the completion of the assignment or sooner cancellation. In the event of cancellation by the Client or passenger(s), the Client is also liable for such charges as may necessarily be incurred by aberdeen Taxis consequently upon or in order to implement the cancellation. The liability of aberdeen Taxis in the event of cancellation by it is set out at 4(d).

3. Charges

The rate of each charge shall be fixed and revised by aberdeen Taxis from time to time entirely at its discretion. Charges prevailing at any particular time are set out in the tariff card available upon application. Upon any changes in the charges the Client will be advised of the revised tariff indicating the date on which the new tariff takes effect.

Items and basis of charges are:

a) A minimum fixed charge for hiring.
b) A meter charge based on the tariff laid down by the Highland Council as shown on the taximeter fitted in the taxicab. Meter charges commence at the pick up time requested by the Client or, should no pick up time be specified, upon the arrival of the taxi/phc, and cease on conclusion of the assignment. aberdeen Taxis reserve the right to charge Clients where a taxi is supplied but is unable to collect the passenger(s) for whatever reason.
c) Where waiting time in excess of 5 minutes is incurred at the pick up location an additional charge for waiting time shall be levied, calculated in accordance with the tariff as laid down by the Highland Council.
d) Special charges may be incurred in particular cases. Such charges will be at the discretion of aberdeen Taxis but will not be made without prior reference to the Client.

4. Extent of ABERDEEN Taxis Liability

a) Any quoted pick up or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time aberdeen Taxis shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Clients or the passenger’s expectations for whatever reason nor shall aberdeen Taxis have any other liability to the Client or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
b) aberdeen Taxis shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not).
c) It shall be for the Client and/or passenger(s) to ensure that any valuable, unusual or any other items are covered by appropriate insurance. aberdeen Taxis cannot entertain any claim for loss or damage to any such items.
d) If aberdeen Taxis cancels a booking it shall have no liability to the Client or intended passenger(s) if it has used its reasonable endeavours to fulfil the booking and to notify the Client of the cancellation.
e) The Client shall notify aberdeen Taxis of any claim or complaint within one month of the date of the journey or, if later, the first date on which the Client became aware of (or if sooner should have been aware of) the matter.

5. Alterations to these Terms & Conditions

Aberdeen Taxis reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Client of the relevant alterations and of the date upon which such alterations take effect.

1. Credit Account Application

a) This completed form, sent to aberdeen Taxis Ltd. (hereafter referred to as Aberdeen Taxis) is an offer by the company or business named on the attached Credit Account Application (hereafter referred to as the ‘Client’) to contract with aberdeen Taxis for the provision of its services on an account basis. A contract will be concluded only upon the issue by aberdeen Taxis to the Client of written confirmation that the application has been accepted.
b) aberdeen Taxis reserves the right in its absolute discretion, and without giving reasons, to reject this application and to decline to enter into a contract.
c) A contract shall only be concluded on the terms and conditions laid out herein. The contract shall be personal to both parties and absolutely nonassignable.
d) The Client shall notify aberdeen Taxis of any change in the particulars shown on the Credit Application Form. Alterations take effect on the date shown in a confirmation notice issued by aberdeen Taxis to the Client.

2. Bookings

Aberdeen Taxis will accept no bookings unless the Client account number is quoted. aberdeen Taxis is entitled to assume that any person who correctly quotes the correct account number and Client name has authority to make booking(s) on behalf of the Client. The Client is solely responsible for safeguarding the confidentiality of such numbers and shall be liable for the costs of all bookings made by any such person whether or not authorised by it.

3. Accounts and Payments

a) Invoices are issued to the Clients address shown on the Credit Application Form. A statement of account will be issued at the end of each month.
b) Settlement in full is due no later than the number 30 days after the invoice date.
c) aberdeen Taxis reserves the right to charge interest on unpaid accounts in accordance with the “Late Payment of Commercial Debts (Interest) Act 1998”
d) The Client shall pay aberdeen Taxis any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue account.
e) Queries must be notified in writing or email to aberdeen Taxis within 14 days of receipt of the account after which date the Client shall not be entitled to dispute the amount save for manifest or gross error.

4. Termination of Account

a) The account is terminable by either party in writing giving seven days notice at any time without reason being given and may also with immediate effect be terminated by aberdeen Taxis without notice at any time if any amount due is not paid by the Client.
b) Upon termination of the account for whatever reason all sums payable to or chargeable by aberdeen Taxis or otherwise appearing on the Clients account shall become immediately due and payable in full if not already due and payable.Available 24/7, we have over 150 team members, hold a number of contract & business accounts, handle 60000+ jobs monthly and are the appointed taxi company for aberdeen Airport , aberdeen Railway Station and Raigmore Hospital.